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Downed Power Lines
Overhead power lines and equipment such as poles may be broken by storms, ice, equipment failure, or vehicle accidents.
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Privacy Notice
HYDRO OTTAWA CUSTOMER PRIVACY NOTICEThis Customer Privacy Notice describes the principles Hydro Ottawa will use to protect the privacy of Personal Information of customers and other indivi
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Derecho: Our biggest storm yet
With winds up to 190 km/h, the powerful derecho storm that devastated Ottawa on Saturday, May 21, left a trail of destruction like nothing Ottawa has ever seen or experienced before.
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Ultra-Low Overnight (ULO) bill sample
This ULO bill example allows you to find detailed explanations quickly and easily for each section of your bill.
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DIY craft ideas for the holidays
There’s nothing like a snowy, winter day to cozy up and settle into a good DIY project - especially when you’re looking for ways to add some cheer to your holiday decor or in the mood
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Hydro Ottawa and Hydro One unveil $60 million investment that strengthens power grid and accommodates future growth for Ottawa
The Overbrook Transmission Station, originally put in-service in the 1960s, was upgraded to improve reliability and station efficiency. Two new, more powerful transformers were installed to a
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After 137,000 customers restored, focus is on 43,000 still out - 2:30 PM UPDATE
OTTAWA – Today, an aggressive, coordinated effort is underway from Hydro Ottawa, its contractors and multiple utility partners to get power restored to the majority of the remaining 43,000 customer
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600 skilled field workers dispersed across the city to restore remaining 29,000 customers - 3:00 PM UPDATE
OTTAWA – Overnight, and into today, Hydro Ottawa employees and their complement of skilled crews, totalling 600, worked to restore an additional 8,000 customers.
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Tiered pricing
Residential and small business customers on the Regulated Price Plan (RPP) who are billed under the tiered pricing structure pay a set rate for the electricity they consume up to a kilowatt-hour (k
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