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Manage Your Account Online

View your account balance, payment history, electricity usage and more.
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Fraud Awareness

Fraud Awareness

We encourage you to be cautious regarding suspicious activity related to demands for account payment or refunds owed to you.

List of callouts

New Notifications

You may receive an email and/or a text/SMS message when a planned power interruption is scheduled for your address.

Simplify your life

Get timely tips and insights personalized for your account. Review electricity usage and cost information, and get actionable energy-saving tips.

Need help paying?

A number of special programs are available to help customers experiencing difficulty with paying their electricity bills.

Have you experienced a power outage?

Hydro Ottawa relies on customer calls to help pinpoint the cause of an outage and ultimately shorten our response time.

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NEW SMART DEVICES EASIER TO USE AT HOME

Ask Amazon Alexa or Google Home your electricity questions with Hydro Ottawa’s Smart Speaker Skill.

Learn more about NEW SMART DEVICES EASIER TO USE AT HOME

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GET FREE ENERGY-SAVING UPGRADES

Help lower your electricity use with free upgrades from the AffordAbility Fund.

 

Learn more about GET FREE ENERGY-SAVING UPGRADES

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Media & News

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Hydro Ottawa customers are Paperless Heroes for CHEO
February 3, 2020
Ottawa, ON – Today, Hydro Ottawa presented CHEO with the funds from the 2019 Be a…
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Hydro Ottawa’s focus on employees earns Top Employer award
January 29, 2020
OTTAWA – For the twelfth consecutive year, Hydro Ottawa has been named one of the…
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Award Showcases Why Young People Choose Hydro Ottawa
January 17, 2020

OTTAWA – When Cameron Bishop joined Hydro Ottawa as a summer student, it didn’t…

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January 13, 2020
Once the holidays are over, winter can feel unbearably long, especially for those who don’t enjoy…

Stay Connected

A reminder that our offices and call centre will be closed this Monday for #FamilyDay. We are still available Saturday 9 a.m. to 3 p.m. if you need to reach us. Have a safe and wonderful long weekend, #ottcity! Go to tweet →

EVs are becoming more common in #Ontario, but there are still some challenges to overcome. Monday's #ThinkEnergyPodcast will dive into the barriers & opportunities EV owners face. Be sure to subscribe on your favourite #podcast player so you don't miss an episode! Go to tweet →

Whether it’s with your significant other, your child or your favourite furry friend, cuddling up is a great way to warm not only your body but your ♥️ too – perfect for a chilly #ValentinesDay! More warm & fuzzy ways to save energy on cold days: https://t.co/nsMcniXyQH Go to tweet →

Power up your career! We are looking for a Manager, Information Management to lead our company-wide information & records management program, in accordance with policies and best practices. Apply before February 29: https://t.co/LTRwTBbQ8t #jobs #IMjobs #hiring #ottawajobs Go to tweet →

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Our Reports

2018 Annual Report

2018 Annual Report

Hydro Ottawa has released its 2018 Annual Report to its shareholder, the City of Ottawa, highlighting the company’s strong financial results and ongoing commitment to serving its customers and the community.
Download Report about 2018 Annual Report
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Strategic Direction 2016-2020

This 2016-2020 Strategic Direction provides an overview of Hydro Ottawa’s business strategy and financial projections for the next five years.
Download Report about Strategic Direction 2016-2020
National Capital Region's Top Employers 2020
Top Employers for Young People 2020
2017 Canadian HR Award for Next Generation Employee Innovation of the Year. This award highlights our partnerships with Algonquin College in both the design and delivery of the two-year Powerline Technician Diploma Program and the Training Delivery Agent (TDA) in the training and certification of Powerline Apprentices, our summer and co-op student experience, our apprentice and engineering internship programs, and how these programs ensure that younger workers meaningfully contribute to the company and our
Canada's Best Diversity Employers 2019
2019 Canada’s Greenest Employers – Hydro Ottawa has been named one of Canada’s Greenest Employers. This award recognizes that our commitment to sustainability extends beyond generating clean electricity to ensuring the environment is taken into consideration throughout every facet of our operations. This includes the provision of energy conservation tips and incentives to our customers.
2019 Canadian HR Awards Winner