An iPhone, Macbook and iPad on a table showing an interactive Hydro Ottawa bill.

Interactive Bill > 50 kW

This tool allows you to find detailed explanations quickly and easily for each section of your bill. Simply use your cursor to highlight a line item of interest and a box will appear providing you additional detail.

An Interactive Bill > 50 kW

Download the terms and conditions found on the back of every bill.

Here you will find your 20-digit account number. Please ensure that this entire number (as it appears) is used for payment purposes. This is the amount of electricity you used in kilowatt-hours (kWh). The date when your bill was generated. To avoid interest charges, Hydro Ottawa must receive your payment on or before the due date on your bill. It is important to allow sufficient time for your payment to be received and processed, by taking into account the time required for payment to be transferred from your financial institution or to be delivered by mail. This box will tell you what amount needs to be paid. Balance carried forward from previous bill. Payment applied to your account since your previous bill. This is the cost of the electricity supplied to you during a billing period. The electricity consumed is multiplied by the adjustment factor. Hydro Ottawa collects this money and pays this amount directly to our suppliers.<br><br><b>Global Adjustment</b><br />Most electricity generating companies receive a guaranteed price for the electricity that they produce. The GA accounts for differences between the spot market price and the rates paid to regulated and contracted generators as well as conservation and demand management programs. These are the costs of delivering electricity from generating stations across the province to your business through high voltage (transmission) and low voltage (distribution) power lines. It includes the costs to build and maintain the transmission and distribution lines, towers and poles and operate provincial and local electricity systems.<br><br>A portion of these charges are fixed and do not change each month. The rest are variable and change depending on the amount of electricity that you use. Regulatory Charges are the costs of administering the wholesale electricity system and maintaining the reliability of the provincial grid. Charges on the bill are subject to Harmonized Sales Tax (HST). As a business customer, the price for the electricity commodity is based on two components.<br><br>One part is the energy charge, which is calculated by multiplying your electricity rate (either a fixed or spot market price) by your consumption, measured in kilowatts (kW).<br><br>The second part is based on your highest power demand reached in a specified period, usually a month, regardless of the quantity of energy used. This billing demand is calculated using the measure kilowatts (kW) or 90% of the kilovolt-amps (kVa), whichever is greater. Your most recent account consumption history showing each meter-reading date, total kWh used, number of days accounted for and the average daily kWh usage. It is very important to read the messaging that appears in this box. For example, it may include information about rate changes or the result of a recent security deposit review.

My Account view in a laptop and a mobile device

Manage Your Account Online

Looking for online access to your account balance, payment history and electricity consumption? You can access a wealth of information about your Hydro Ottawa account.