Hydro Ottawa paper bill with pen on top and cordless mouse

How to Pay Your Bill

Hydro Ottawa offers many different options to allow you to make simple, on-time payments. Choose the method that’s most convenient for you. Once you’ve selected an option, please ensure you allow sufficient time for the payment to reach us by the due date. This time varies according to your payment option.

Automated Payment

Sign up for one of our automated payment plans and say goodbye to cheques and postage costs. It’s automatic, so you can be sure your payment will be made on time every month. Your bill will detail your account charges as well as the date of withdrawal from your bank account. There are two plans to choose from:

Pre-Authorized Payment

Once you have enrolled in our Pre-Authorized Payment Plan (PAP), the amount due will be automatically deducted from your bank account on the due date each month.

Equal Monthly Payment Plan

Our Equal Monthly Payment Plan (EMPP) allows you to spread your annual electricity costs evenly through the year for easier budgeting and a more predictable monthly bill. With EMPP, you pay the same amount every month. Learn more.

To enrol in one of our automated payment plans, select one of the options below. Your account must be up-to-date prior to registration.

Enrol Online Enrol by Mail


Credit Card

It’s easy and convenient. At least six business days before your bill is due, use your credit card to pay online or by telephone. Be sure to have your account number and credit card in hand.

We offer two credit card payment provider options: Plastiq and Paymentus.

Plastiq: Each transaction is subject to a percentage based service fee of 1.00% of the total payment. There is no maximum amount per transaction. Visa, MasterCard and American Express are accepted. The service fee is an introductory rate and is valid until December 31, 2015.

Paymentus: Each transaction is subject to a percentage-based service fee of 1.75% of the total payment. There is no maximum amount per transaction. Multiple transactions are permitted. Visa and MasterCard are accepted.

Hydro Ottawa does not receive any portion of the service fee.

Please allow up to six business days for processing. A non-sufficient funds charge of $15 applies for a returned payment on an account.

Pay Online

Be sure to have your account number and credit card information in hand before starting the payment process. Once your transaction is complete, you will receive email notification that includes a confirmation number.

Plastiq Paymentus
 

Pay by Telephone

Be sure to have your account number and credit card information in hand before starting the payment process. Once your transaction is complete, you will receive a confirmation number.

To make a credit card payment by telephone, call 613-738-6400.

Note: Credit card payments are not accepted by mail.


Mail

If you are mailing a cheque or money order, please be sure to:

  • Send your payment at least five days before the due date;
  • Write your 20-digit account number on the front of your cheque or money order;
  • Include the remittance stub (the bottom portion of your bill below the dotted line); and
  • Place a stamp on the self-addressed envelope that was included with your bill. If using your own envelope, address it to:

Hydro Ottawa
PO Box 4483
Toronto, Ontario
M5W 5Z1

Note: Do not send cash by mail.


Bank

Bring the remittance stub (the bottom portion of your bill below the dotted line) to your bank or an automatic bank machine to make a payment on your account. You can also set up online payments to Hydro Ottawa. Choose your financial institution below.

Bank of Montreal | National Bank | Caisse Populaire Desjardins | Royal Bank | Scotiabank | CIBC | Laurentian Bank | HSBC Bank Canada | TD Canada Trust | President’s Choice Financial


Western Union®

You can send bill payments to Hydro Ottawa by using Western Union’s Bill Payment Service. Western Union® payments are considered ‘secured’ payments.

You’ll need Hydro Ottawa’s Code City, Code Province and your Hydro Ottawa account number in order to process your bill payment. The Code City for Hydro Ottawa is “OHEC Ontario” and the Code Province is “ON.” You’ll receive a Money Transfer Control Number (MTCN) on your receipt as confirmation that the payment was sent to Hydro Ottawa. Once your payment is made and your MTCN confirmed, Hydro Ottawa will receive automatic confirmation of your payment.

For more information visit www.westernunion.ca.