Hydro Ottawa offers many different options to allow you to make simple, on-time payments. Choose the method that’s most convenient for you. Once you’ve selected an option, please ensure you allow sufficient time for the payment to reach us by the due date. This time varies according to your payment option.
Sign up for one of our automated payment plans and say goodbye to cheques and postage costs. It’s automatic, so you can be sure your payment will be made on time every month. Your bill will detail your account charges as well as the date of withdrawal from your bank account. There are two plans to choose from:
Once you have enrolled in our Pre-Authorized Payment Plan (PAP), the amount due will be automatically deducted from your bank account on the due date each month.
Equal Monthly Payment Plan
Our Equal Monthly Payment Plan (EMPP) allows you to spread your annual electricity costs evenly through the year for easier budgeting and a more predictable monthly bill. With EMPP, you pay the same amount every month, learn more.
To enrol in one of our automated payment plans, select one of the options below. Your account must be up-to-date prior to registration.
You can set up online payments to Hydro Ottawa. Choose your financial institution below.
- Bank of Montreal
- Caisse Populaire Desjardins
- HSBC Bank Canada
- Laurentian Bank
- National Bank
- President’s Choice Financial
- Royal Bank
- TD Canada Trust
Bring the remittance stub (the bottom portion of your bill below the dotted line) to your bank or an automatic bank machine to make a payment on your account.
It’s easy and convenient. At least six business days before your bill is due, use your credit card to pay online or by telephone. Be sure to have your account number and credit card in hand.
We offer two credit card payment provider options: Plastiq and Paymentus.
Paymentus: Each transaction is subject to a percentage-based service fee of 1.75% of the total payment. There is no maximum amount per transaction. Visa and MasterCard are accepted.
Plastiq: Each transaction is subject to a percentage based service fee of 2.5% of the total payment. There is no maximum amount per transaction. Visa, MasterCard and American Express are accepted.
Hydro Ottawa does not receive any portion of the service fee. Please allow up to six business days for processing. A non-sufficient funds charge of $15 applies for a returned payment on an account.
Be sure to have your account number and credit card information in hand before starting the payment process. Once your transaction is complete, you will receive email notification that includes a confirmation number.
Pay by Telephone
Be sure to have your account number and credit card information in hand before starting the payment process. Once your transaction is complete, you will receive a confirmation number.
To make a credit card payment by telephone, call 613-738-6400.
Note: Credit card payments are not accepted by mail.
If you are mailing a cheque or money order, please be sure to:
- Send your payment at least five days before the due date;
- Write your 20-digit account number on the front of your cheque or money order;
- Include the remittance stub (the bottom portion of your bill below the dotted line); and
- Place a stamp on the self-addressed envelope that was included with your bill. If using your own envelope, address it to:
PO Box 4483
Note: Do not send cash by mail.
You can send bill payments to Hydro Ottawa by using Western Union’s Bill Payment Service. Western Union® payments are considered ‘secured’ payments.
You’ll need Hydro Ottawa’s Code City, Code Province and your Hydro Ottawa account number in order to process your bill payment. The Code City for Hydro Ottawa is “OHEC Ontario” and the Code Province is “ON.” You’ll receive a Money Transfer Control Number (MTCN) on your receipt as confirmation that the payment was sent to Hydro Ottawa. Once your payment is made and your MTCN confirmed, Hydro Ottawa will receive automatic confirmation of your payment.
For more information visit westernunion.ca.