Hydro Ottawa substation

Electrical Service

Hydro Ottawa offers a wide range of services to meet our customer needs.

Service Request Form

Before you begin a construction or renovation project, refer to our Conditions of Service, Section 3.0 (Residential Section 3.1 and Commercial Section 3.2, 3.3) to learn about procedures surrounding service requests and Appendix G to understand the fees that may apply. Then, when you are ready, you may submit your request for a service online using the form above.

Completing this form will provide us with all the information we need to efficiently process your service request. You will also need to complete the Load Summary Form (Appendix A, Conditions of Service) so that we can assess your service size.

If you need to open a new account or update your existing account information, complete our Account Information Form - New Construction (Appendix D, Conditions of Service). This will ensure that your account information is accurate and you receive electrical service when you need it.

If you’re opening an account for a new Energy Resource Facility, please use this form (Appendix D, Conditions of Service).

Please allow 10 business days for the scheduling of an appointment.

Customer Service

Available weekdays between 8a.m. - 8p.m.
and Saturdays between 9a.m. - 3p.m.
(Excluding statutory holidays)

An open moving box

If you are moving to a new location, please fill out our moving request form.