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I am registered to the Equal Monthly Payment Plan (EMPP) and closing my account. Will my account be reconciled?
Yes, if you are an EMPP customer, your account will be reconciled and any credits owed or outstanding charges will be applied to your final bill.
Interim Other Charges
Some of the other charges that may appear on Hydro Ottawa’s bill are explained below. All charges are subject to HST.
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COVID-19: Our focus hasn’t changed
With new winter electricity rates recently announced by the province, and a second wave of the pandemic underway in our city, it's important to understand what options and support are
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How do I know if I have a contract with an electricity retailer?
If you have a contract with an electricity retailer, your electricity retailer’s name and phone number will be listed in the ‘’For You Information’’ box of your electricity bill.
When should I change my electricity consumption patterns to match my new rate plan?
The date on which you should start using electricity based on your new rate plan is the first day of your billing period on your new rate plan.
Security Deposits
Like most companies in our industry, Hydro Ottawa may ask a customer for a security deposit.
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Global Adjustment
The Global Adjustment (GA) is a monthly adjustment that ensures the commodity price paid for electricity on the wholesale market (spot market price) more accurately reflects the cost t
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What happens if there isn’t enough money in my account to cover my PAP withdrawal?
If a pre-authorized payment is returned due to non-sufficient funds (NSF), a Returned Payment *Charge plus any bank charges will be applied to your account.
Why am I unable to view my Time-of-Use information after I close my account?
Once you close your account, you may still view up to two years of electricity consumption based on your regular bill intervals. Time-of-use information is only available for active accounts.
Is there a deadline to switch rate plan?
There is no deadline to change rate plan. If you don’t wish to make a change, there is nothing you need to do. You’ll continue to be billed under your current rate plan.