If a pre-authorized payment is returned due to non-sufficient funds (NSF), a Returned Payment *Charge plus any bank charges will be applied to your account. These charges will be withdrawn on your subsequent due date, at the same time as your monthly payment.
If you cannot pay the balance owing, your payment plan will be suspended until your account is up to date.
If you need help paying your bill, financial assistance programs are available. Give us a call and we’ll find one that works for you.
*Please refer to our “Other Charges” page for a list of charges and fees that may appear on your Hydro Ottawa bill.