Financial Assistance

Need help managing your energy cost?

Hydro Ottawa offers several programs to help customers experiencing difficulty with paying their electricity bills. You must meet certain eligibility criteria to qualify for:

  • The Low-Income Energy Assistance Program (LEAP), which provides emergency financial relief to eligible low-income customers to avoid having their service disconnected.
     
  • The COVID-19 Energy Assistance Programs
     
  • The Ontario Electricity Support Program (OESP), which enables eligible low-income customers to receive a fixed monthly credit on their electricity bills.
     
  • The Save on Energy Home Assistance Program (HAP) helps qualified homeowners, tenants and social and/or assisted housing providers improve the energy efficiency of their homes.
     
  • Other programs and regulatory rules, which help eligible low-income customers to manage their electricity bills or reduce their energy costs:
    • Qualified Low-Income Customers are not required to provide or maintain a security deposit.
    • Arrears Payment Agreements (APA) are available. These Agreements allow eligible customers more time to pay outstanding balances in order to avoid disconnection.
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