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When should I change my electricity consumption patterns to match my new rate plan?
The date on which you should start using electricity based on your new rate plan is the first day of your billing period on your new rate plan.
DER standards, agreement & other resources
Please find standards, sample agreement, resources, and Frequently Asked Questions related to Distributed Energy Resources listed below.
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Tiered pricing
Residential and small business customers on the Regulated Price Plan (RPP) who are billed under the tiered pricing structure pay a set rate for the electricity they consume up to a kilowatt-hour (k
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Why am I unable to view my Time-of-Use information after I close my account?
Once you close your account, you may still view up to two years of electricity consumption based on your regular bill intervals. Time-of-use information is only available for active accounts.
Is there a deadline to switch rate plan?
There is no deadline to change rate plan. If you don’t wish to make a change, there is nothing you need to do. You’ll continue to be billed under your current rate plan.
Financial Assistance
We understand that sometimes life can take an unexpected turn, and as your community utility, we are here to help.
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Customers and Utilities Fight Together to Stop Scams
As essential service providers, utility companies are committed to educating the customers we serve about the latest scam tactics being used to target them.
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When will I see my electricity consumption under my new rate plan reflected on MyAccount?
Once your new rate plan is in effect, there will be a two to three week delay for us to update your online usage display.
Can I reactivate an old account at a new address?
We cannot reactivate an old account at a new address. Each account number is unique..
How do I report a payment?
To report a Hydro Ottawa electricity bill payment, contact us by telephone at 613 738-6400 or by email.