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Save paper for what matters! Hydro Ottawa teams up with CHEO
For every customer who registers for paperless billing Hydro Ottawa will donate $5 to the Children’s Hospital of Eastern Ontario (CHEO) Foundation.
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COVID-19 Energy Assistance Program (CEAP) available for Hydro Ottawa customers
OTTAWA – Hydro Ottawa would like to remind its customers that there is financial support available for eligible residential customers that have fallen behind on their energy bills as a result
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Supporting you this spring: Financial assistance programs available
Spring often brings a sense of renewal - longer days, fresh starts and more time spent with family or friends. But we also know that life doesn’t always go according to plan.
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Electricity Charge
This is the cost of the electricity supplied to you during a billing period and is the only part of your bill that is subject to competition.
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When will I see my electricity consumption under my new rate plan reflected on MyAccount?
Once your new rate plan is in effect, there will be a two to three week delay for us to update your online usage display.
Data Request
There are several methods available to customers wishing to obtain more energy usage data than what is included on their bills:
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DER frequently asked questions
Frequently Asked QuestionsHow is the electricity that I generate accounted for on my electricity bill?The accounting for electricity on your bill will depend on your subscribed DE
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Financial Assistance
We understand that sometimes life can take an unexpected turn, and as your community utility, we are here to help.
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Equal Monthly Payment Plan
With an Equal Monthly Payment Plan (EMPP), you can even out your payments over time.
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Tiered pricing
Residential and small business customers on the Regulated Price Plan (RPP) who are billed under the tiered pricing structure pay a set rate for the electricity they consume up to a kilowatt-hour (k
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