Once your new rate plan is in effect, there will be a two to three week delay for us to update your online usage display. Once the update is complete, your energy usage and billing information will be shown retroactively to your effective date.
We understand that some of our customers may be affected by the Canada Post service disruption where mail delivery could be delayed. Take steps now to ensure continued access to your Hydro Ottawa bill and account information online. Learn more.
Once your new rate plan is in effect, there will be a two to three week delay for us to update your online usage display. Once the update is complete, your energy usage and billing information will be shown retroactively to your effective date.