A Hydro Ottawa electricity bill and addressed outside mailing envelope

Billing

 

View Your Bill

Looking for your bill? You can access it through your online account. If you don’t have an online account, registration is easy – it takes just a few minutes!

Understand Your Bill

These interactive Time-of-Use bills allow you to find detailed explanations quickly and easily for each section of your bill. Simply use your cursor to highlight a line item of interest and a box will appear providing you additional detail.

How to Pay Your Bill

Hydro Ottawa offers many different options to allow you to make simple, on-time payments. Choose the method that’s most convenient for you.

Online Billing

Online billing is convenient, easy to use, and completely secure – not to mention environmentally-friendly!

Bill Inserts

Inserts that cover a range of information such as important safety information and tips for reducing your electricity consumption may be included with your bill.

Equal Monthly Payment Plan

With Hydro Ottawa's Equal Monthly Payment Plan (EMPP), you can even out your payments over time. Your monthly payment amount will be based on your projected annual electricity use and the price of electricity.

Ontario’s system-wide electricity supply mix is evolving.

Fostering a culture of conservation and developing renewable sources of energy are key elements of Ontario’s electricity future. This can be seen in the diversity and growing availability of alternate power sources coming online in Ontario’s power grid. However, to meet the increasing demand for power in the future, it remains important to reduce our consumption now. Please do your part in promoting the adoption of clean energy sources. Visit our conservation section for some great tips and programs to save you energy.

A graph showing the various sources of energy in Ontario

* Includes both transmission and distribution-connected/embedded generation
** Includes duel-fuelled facilities that are predominantly natural gas (e.g., Lennox Generating Station)

Note: Figures may not add up to 100% due to rounding.

Customer Service


Available weekdays between 8am - 8pm
and Saturdays between 9am - 3pm
(Excluding statutory holidays)

My Account view in a laptop and a mobile device

Manage Your Account Online

Looking for online access to your account balance, payment history and electricity consumption? You can access a wealth of information about your Hydro Ottawa account.