Small business owner working on a laptop with racks of freshly baked goods in the background

Request a Service

Hydro Ottawa offers a full suite of electrical services that range from the installation of a new electrical service in a new building, to changes as part of a renovation, to assessing and replacing current electrical equipment to ensure that it is up to safety standards, to helping customers install renewable generation equipment as part of a generation project.

Submitting a request for service is easy with our online form. This is one of the first steps you need to complete as part of your project. If you are looking for a little guidance before you start, watch our video.

You can also reach out to our Distribution Design Team for help.

So whether you are building a new business, expanding your existing business, performing maintenance, moving to a new location, or have a question or a concern, we have you covered.

Hydro Ottawa substation

Electrical Service Requests

Hydro Ottawa offers a wide range of services to meet our customer needs.

A Hydro Ottawa tree trimmer in an aerial bucket assessing trees in the proximity of wires

Forestry Service

Trees that are in close proximity to overhead power lines could compromise public safety and the reliability of your electricity supply.

Moving boxes in home


We can help make your move a little easier. Simply request that we turn on the electricity at your new address, or turn off service at your old address... all online.

Landlord and Property Managers

Landlord and Property Managers

Hydro Ottawa has a Landlord and Property Managers Program available that helps landlords and property management companies to more effectively manage the electrical service for their rental units.

Customer Service

Available weekdays between 8a.m. - 8p.m.
and Saturdays between 9a.m. - 3p.m.
(Excluding statutory holidays)