Landlord and Property Managers

Hydro Ottawa has a Landlord and Property Managers Program available that helps landlords and property management companies to more effectively manage the electrical service for their rental units.

By signing an agreement to participate, landlords and property managers can authorize Hydro Ottawa to automatically transfer responsibility for a rental unit's electricity service to them when a tenant moves out. This ensures that the electricity remains in service at the property and that a new tenant doesn't have to request reconnection and pay the associated fees.

Under this program, the account set-up and transfer fees are also waived for landlords and property managers. Hydro Ottawa will email the landlord or property manager to notify them that a tenant has closed their account and that the service has been transferred to their account.

When Hydro Ottawa receives a move-in request, we will then transfer the account from the landlord or property manager to the new tenant. The new tenant will be responsible for all costs, including the one-time account set-up fee of $30 (plus HST).

If you are interested in participating in the Landlord and Property Manager Agreement program, please complete this registration form and submit a scanned copy to customerservice@hydroottawa.com.

Please note: It's important to give us at least 10 business days advance notice that you'd like to open, close or update an account. You can do that in just a few minutes with our online moving request form for landlords and property managers.

If you prefer, you can also complete this Change of Occupancy form which will advise us that there's a new tenant of a rental unit and provide all the necessary details. With this information, we will be able to initiate electricity service for this customer.

Please return the completed form by:

  • Email: customerservice@hydroottawa.com
  • Fax: 613-738-6403
  • Mail:
    Hydro Ottawa Limited
    2711 Hunt Club Road,
    PO Box 8700
    Ottawa, ON, K1G 3S4
    Attn: Customer Service