A Hydro Ottawa electricity bill and addressed outside mailing envelope

Billing

 

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View Your Bill

Looking for your bill? You can access it through your online account. If you don’t have an online account, registration is easy – it takes just a few minutes!

iPhone, Macbook and iPad displaying a Hydro Ottawa's bill

Interactive Time-of-Use Bill

This tool allows you to find detailed explanations quickly and easily for each section of your bill. Simply use your cursor to highlight a line item of interest and a box will appear providing you additional detail.

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How to Pay Your Bill

Hydro Ottawa offers many different options to allow you to make simple, on-time payments. Choose the method that’s most convenient for you.

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Online Billing

Online billing is convenient, easy to use, and completely secure – not to mention environmentally-friendly!

5 Hydro Ottawa's printed bill inserts

Bill Inserts

Inserts that cover a range of information such as important safety information and tips for reducing your electricity consumption may be included with your bill.

Calendar

Equal Monthly Payment Plan

With Hydro Ottawa's Equal Monthly Payment Plan (EMPP), you can even out your payments over time. Your monthly payment amount will be based on your projected annual electricity use and the price of electricity.

Break-down of your bill.

Hydro Ottawa is responsible for the safe, reliable delivery of electricity to more than 328,000 customers in the City of Ottawa and the village of Casselman. As a community company, Hydro Ottawa is committed to delivering value to its customers by providing safe and reliable service.

The Delivery Charge covers the costs of delivering electricity from generating stations across Ontario and then to your home or business. It includes the costs to build and maintain transmission and distribution lines, towers and poles and to operate provincial and local electricity systems. Hydro Ottawa’s distribution charge, which is included in the delivery charge, represents only a small portion of your bill.

We pass on the remaining charges, without mark-up, to the other companies responsible for generating electricity, transmitting it, and to regulators and the provincial government. A portion of these charges are fixed and do not change from month to month. The rest are variable and increase or decrease depending on the amount of electricity that you use. Please see the chart below for a break-down of these charges.*

This graphic depicts the breakdown of electricity charges for the typical residential customer using 800 kilowatt hours per month.

Ontario’s system-wide electricity supply mix is evolving.

Fostering a culture of conservation and developing renewable sources of energy are key elements of Ontario’s electricity future. This can be seen in the diversity and growing availability of alternate power sources coming online in Ontario’s power grid. However, to meet the increasing demand for power in the future, it remains important to reduce our consumption now. Please do your part in promoting the adoption of clean energy sources. Visit our conservation section for some great tips and programs to save you energy.

A graph showing the various sources of energy in Ontario

* Includes both transmission and distribution-connected/embedded generation
** Includes duel-fuelled facilities that are predominantly natural gas (e.g., Lennox Generating Station)

Note: Figures may not add up to 100% due to rounding.

Customer Service


Available weekdays between 8am - 8pm
and Saturdays between 9am - 3pm
(Excluding statutory holidays)

iPhone with Hydro Ottawa's app showing the estimated cost feature

The power to simplify your life

Get timely tips and insights personalized for your account.

Available on the App Store
Android App on Google Play