Looking for your bill? You can access it through your online account. If you don’t have an online account, registration is easy – it takes just a few minutes!
This tool allows you to find detailed explanations quickly and easily for each section of your bill. Simply use your cursor to highlight a line item of interest and a box will appear providing you additional detail.
Hydro Ottawa offers many different options to allow you to make simple, on-time payments. Choose the method that’s most convenient for you.
Online billing is convenient, easy to use, and completely secure – not to mention environmentally-friendly!
Inserts that cover a range of information such as important safety information and tips for reducing your electricity consumption may be included with your bill.
With Hydro Ottawa's Equal Monthly Payment Plan (EMPP), you can even out your payments over time. Your monthly payment amount will be based on your projected annual electricity use and the price of electricity.
Break-down of your bill.
Hydro Ottawa is responsible for the safe, reliable delivery of electricity to more than 328,000 customers in the City of Ottawa and the village of Casselman. As a community company, Hydro Ottawa is committed to delivering value to its customers by providing safe and reliable service.
The Delivery Charge covers the costs of delivering electricity from generating stations across Ontario and then to your home or business. It includes the costs to build and maintain transmission and distribution lines, towers and poles and to operate provincial and local electricity systems. Hydro Ottawa’s distribution charge, which is included in the delivery charge, represents only a small portion of your bill.
We pass on the remaining charges, without mark-up, to the other companies responsible for generating electricity, transmitting it, and to regulators and the provincial government. A portion of these charges are fixed and do not change from month to month. The rest are variable and increase or decrease depending on the amount of electricity that you use. Please see the chart below for a break-down of these charges.*