A Hydro Ottawa electricity bill and addressed outside mailing envelope



Interactive Time-of-Use Bill

This tool allows you to find detailed explanations quickly and easily for each section of your bill. Simply use your cursor to highlight a line item of interest and a box will appear providing you additional detail.

How to Pay Your Bill

Hydro Ottawa offers many different options to allow you to make simple, on-time payments. Choose the method that’s most convenient for you.

Equal Monthly Payment Plan

With the Equal Monthly Payment Plan (EMPP), you can even out your payments over time. Your monthly payment amount will be based on your projected annual electricity use and the price of electricity.


Register today and join the thousands of customers who are already enjoying the convenience of E-Billing!

Bill Inserts

With your monthly bill from Hydro Ottawa, we may include inserts that provide important safety information, tips for reducing your energy consumption, or news about saveONenergy incentives and other special promotions.


As a residential customer, only 18.0% of your hydro payment goes to Hydro Ottawa.

Hydro Ottawa is responsible for the safe, reliable delivery of electricity to more than 325,000 customers in the City of Ottawa and the village of Casselman. As a community company, Hydro Ottawa is committed to delivering value to its customers by providing reliable service at competitive rates.

Hydro Ottawa’s delivery charge represents only a small portion of your bill. The delivery charge covers the costs of delivering electricity from generating stations across Ontario and then to your home or business. It includes the costs to build and maintain transmission and distribution lines, towers and poles and to operate provincial and local electricity systems.

We pass on the remaining charges, without mark-up, to the other companies responsible for generating electricity, transmitting it, and to regulators and the provincial government. A portion of these charges are fixed and do not change from month to month. The rest are variable and increase or decrease depending on the amount of electricity that you use. Please see the chart below for a break-down of these charges.* 

This graphic depicts the breakdown of electricity charges for the typical residential customer using 800 kilowatt hours per month. This graphic is dated January 1st, 2014.

*For the average residential customer using 750 kWh per month.

Ontario’s system-wide electricity supply mix is evolving.*

Fostering a culture of conservation and developing renewable sources of energy are cornerstones of the provincial government’s vision for Ontario’s electricity future. This can be seen in the diversity and growing availability of alternate power sources coming online in Ontario’s power grid. However, to meet the increasing demand for power in the future, it remains important to reduce our consumption now. Please do your part in promoting the adoption of clean energy sources. Visit our conservation section for some great tips and programs to save you energy.


A graph showing the various sources of energy in Ontario

Customer Service

  • Phone (-613) 738-–6400
  • Email custservice@hydroottawa.com
  • Fax (-613) 738-–6403

Available weekdays between 8am - 8pm
(Excluding statutory holidays)




Switch to E-Billing by December 31st and we’ll donate $5 to help CHEO upgrade its critical (and paperless!) patient monitors.



Make another
That can help save lives.

While you’re at it, sign up for one of our Pre-Authorized Payment plans and we’ll donate $5 more. That’s double the convenience for you and double the impact for CHEO!


Manage Your Account Online

Looking for online access to your account balance, payment history and electricity consumption? MyHydroLink provides you with a wealth of information about your Hydro Ottawa account.


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