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Request a Service

Hydro Ottawa offers a full suite of electrical services that range from the connection of a new electrical service in a home, to changes as part of a renovation, to assessing and replacing current electrical equipment to ensure that it is up to safety standards, to helping customers install renewable generation equipment as part of a generation project.

Submitting a request for service is easy with our online form. This is one of the first steps you need to complete as part of your project. If you are looking for a little guidance before you start, watch our video.

You can also reach out to our Distribution Design Team for help.

So whether you are building a new home, expanding your existing home, performing home maintenance, moving to a new location, or have a question or a concern, we have you covered.

Hydro Ottawa substation

Electrical Service Requests

Hydro Ottawa offers a wide range of services to meet our customer needs.

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Forestry Service

Trees that are in close proximity to overhead power lines could compromise public safety and the reliability of your electricity supply.

Moving boxes in home


We can help make your move a little easier. Simply request that we turn on the electricity at your new address, or turn off service at your old address... all online.

Customer Service

Available weekdays between 8a.m. - 8p.m.
and Saturdays between 9a.m. - 3p.m.
(Excluding statutory holidays)