Moving boxes in home

Moving

We can help simplify your move. Complete your move in and/or move out request online, in just a few minutes.

With our online moving request form, you have the ability to open, close or update a new or existing account. This form should be completed at least 10 business days prior to your move.

Select one of the following options to begin your request

Who can use the online moving request?

Our moving request form can be used by a homeowner, a business, a landlord/property manager*, a tenant, or a lawyer.

When should the move request be submitted?

It's important to give us at least 10 business days advance notice that you'd like to open, close or update your account. This will ensure that your account information is accurate.

When a moving request is made after the moving date, we will process your move as being effective on the date that we received your request. We are not able to back-date move requests.

What information will I need to complete the online form?

There are a number of forms available, tailored to meet your needs. The information required to complete each form is listed below.

  • New address
  • Move in date
  • Contact information
  • Date of birth
  • One of three identifiers: driver’s licence, passport or Service Ontario photo identification
  • If you are representing a business, the legal and registered business names as well as the Business Identification Number
  • Landlord/Property Manager's contact information, if applicable
  • Your current and new address
  • Your move in and/or move out dates
  • Contact information
  • MyAccount login information (to complete online request)
  • If you are representing a business, the legal and registered business names as well as the Business Identification Number
  • Landlord/Property Manager’s contact information, if applicable

 Lawyer

  • Law firm’s contact information
  • Current and/or new address
  • Move in and/or move out dates
  • Client’s contact information
  • Client’s date of birth
  • One of three identifiers: driver’s licence, passport or Service Ontario photo identification
  • If you are representing a business, the legal and registered business names as well as the Business Identification Number
  • Landlord/Property Manager’s contact information, if applicable
  • Current and new address
  • Move in and/or move out dates
  • Tenant’s contact information
  • Tenant’s date of birth
  • One of three identifiers: driver’s licence, passport or Service Ontario photo identification
  • If you are representing a business, the legal and registered business names as well as the Business Identification Number

Additional Information

Account Set-up Charge

Please note that a one-time fee of $30.00 (plus HST)  will be applied to your first bill.

New Account Number

If you move to a new address, your Hydro Ottawa account number will change. Please remember to update your account number on your online or telephone banking profile. We recommend you make this change after the final payment for the electricity bill from your previous address.

Automated Payments

If you’re registered for automated payments, you can request to automatically transfer your existing plan to your new address online. Contact us online (select Payments / Billing from the drop down menu) and we will review your account and respond to you as soon as possible.

OESP Credit

If you are moving within Ontario and currently receive an Ontario Electricity Support Program credit on your electricity bill, you will need to reapply to receive the credit at your new address. Find out how to reapply at OntarioElectricitySupport.ca or call 1-855-831-8151 (toll-free within Ontario).


Find out more about Hydro Ottawa's Landlord and Property Manager Agreement Program. It enables landlords and property managers to more effectively manage the electrical service for their rental units, while helping them and their tenants to save time and money.

Customer Service


Available weekdays between 8a.m. - 8p.m.
and Saturdays between 9a.m. - 3p.m.
(Excluding statutory holidays)