If you are not able to use the app, do not worry. Similar information is available to you through your online account.
If you have an email address on file with Hydro Ottawa, you will also receive monthly Home Energy Reports by email that are personalized to your account. These Home Energy Reports will provide you with similar insights as through the app, including a monthly summary, bill projection, savings opportunity for ‘Always On’, high usage alerts and a comparison of usage to your neighbours. If you do not wish to receive these Home Energy Reports, you can unsubscribe at any time by following the link included in the emails.