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What price do I pay if I’ve signed a contract with an electricity retailer company?
For customers that have signed up for a contract with an electricity retailer, the price is set out in the contract which is not regulated by the Ontario Energy Board.
Six Freaky Facts About Electricity that Will Make Your Hair Stand Up
Lightning strikes, the roar of thunder, power outages, and static charges. All these things set the mood for a pretty spooky Halloween. What do all of these things have in common?
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Why does my most recent consumption change a few days later under the time-of-use rate plan?
Recent consumption data is considered "unbilled usage" because it has not yet been validated by the provincial Meter Data Management and Repository (MDM/R).
Hydro Ottawa encourages homeowners to reach out about damaged electrical equipment - 9 PM UPDATE
OTTAWA – Hydro Ottawa’s crews and contractors continue to work around the clock to restore power; however, the destruction in several areas has been prof
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Hydro Ottawa launches ‘Know Safety, No Accidents’ campaign to raise awareness about dangers of electricity
OTTAWA – Hydro Ottawa has launched its new “Know Safety, No Accidents” campaign to educate the public about staying safe around electricity, and when in proximity to the utility’s power lines and e
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I am an Ontario Electricity Support Program (OESP) recipient and I’m closing my account. Will my OESP credit balance be returned to me?
If you are receiving support through OESP, your final credit will be prorated depending on the number of days of service and any remaining credit will be returned to the
I am in the process of preparing my yearly tax return. How can I get copies of my electricity bills from last year?
Billing and usage data is available through your online account, free of charge, for up to two years’ worth of data.
I am a net metering customer and I generate my own electricity. Can I see how much I have generated on my online account?
Yes, you can view your usage and generation data in MyAccount. Click the Usage icon to explore detailed information from September 1, 2024, onward.
What happens if I exceed the monthly threshold?
Tiered rates give you the flexibility to use electricity at any time of day at the same price, but that rate will go up if you exceed the threshold during the month.
What’s the difference between Time-of-Use and Ultra-Low Overnight (ULO)?
Similar to TOU rates, with ULO, the price depends on when you use electricity.