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How do I pay my bill?
Hydro Ottawa offers many different options to allow you to make simple, on-time payments.
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Is the online bill exactly like my paper bill?
Yes, with one exception. You cannot print out your bill and take it to your financial institution or mail it to Hydro Ottawa for payment.
I am moving and closing my account with Hydro Ottawa. When will my final bill be ready?
Your final bill will be ready approximately 3 weeks after your last day of service and will include the charges up to the day your service ended.
I just opened an account with Hydro Ottawa. When will I receive my first bill?
Hydro Ottawa issues bills on a monthly basis and you will receive your first bill within four to six weeks of opening an account.
Where can I find my bill online?
Your bill is available through your online account. If you don't have one yet, registration is easy – it takes just a few minutes.
How can I update my billing address?
To update your billing (mailing) address without changing your service address, please contact a Customer Service representative online or by telephone
Why am I not receiving my online bill notifications?
First, ensure that you are enrolled in online billing by navigating to the Billing section of your online account.
How do I cancel my online billing registration?
If you would like to cancel your online billing registration, contact us by telephone at 613 738-6400. A Customer Service representative will assist you.
What software do I need to see my online bill?
You can access your online bill from any web browser that supports 128 bit encryption.