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How do I pay my bill?
Hydro Ottawa offers many different options to allow you to make simple, on-time payments.
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Can I pay my online bill at my financial institution or by mail?
Yes, you can print your PDF bill and take it to your financial institution, or mail it to Hydro Ottawa for payment.
Can I access my past bills with online billing?
Yes, the PDF link in your email will remain active for two years, or you can access all your bills for up to two years through MyAccount
I am moving and closing my account with Hydro Ottawa. When will my final bill be ready?
Your final bill will be ready approximately 3 weeks after your last day of service and will include the charges up to the day your service ended.
Is the online bill exactly like my paper bill?
Yes, your online bill will look identical to the printed version, but it will be in PDF format.
I just opened an account with Hydro Ottawa. When will I receive my first bill?
Hydro Ottawa issues bills on a monthly basis and you will receive your first bill within four to six weeks of opening an account.
Where can I find my bill online?
Your bill is available through your online account. If you don't have one yet, registration is easy – it takes just a few minutes.
How can I update my billing address?
To update your billing (mailing) address without changing your service address, please contact a Customer Service representative online or by telephone
Why am I not receiving my online bill notifications?
First, ensure that you are enrolled in online billing by navigating to the 'Billing' section of your online MyAccount.