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Time-of-use rates (TOU) bill sample
This TOU bill example allows you to find detailed explanations quickly and easily for each section of your bill.
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I’m moving to a new address and no longer need the services of Hydro Ottawa. How do I close my account?
If you are moving out and want to end your Hydro Ottawa service and close your account, you will need to fill out our online
Ultra-Low Overnight (ULO) bill sample
This ULO bill example allows you to find detailed explanations quickly and easily for each section of your bill.
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What is the difference between enhanced bill notifications and standard notifications?
Enhanced bill notifications provide detailed billing information directly in the email, including the amount due, payment due date, billing address, and partial account number.
Will I continue to receive a paper bill in the mail?
No. Once you have registered for online billing, you will receive an email notification when your bill is ready.
How do I sign up for online billing?
Registration is quick and easy. Log in or create a MyAccount. Once logged in, click ‘Enable online billing’ in the top left box.
When should I change my electricity consumption patterns to match my new rate plan?
The date on which you should start using electricity based on your new rate plan is the first day of your billing period on your new rate plan.
Why am I unable to view my Time-of-Use information after I close my account?
Once you close your account, you may still view up to two years of electricity consumption based on your regular bill intervals. Time-of-use information is only available for active accounts.
When will I see my electricity consumption under my new rate plan reflected on MyAccount?
Once your new rate plan is in effect, there will be a two to three week delay for us to update your online usage display.
I am registered to the Equal Monthly Payment Plan (EMPP) and closing my account. Will my account be reconciled?
Yes, if you are an EMPP customer, your account will be reconciled and any credits owed or outstanding charges will be applied to your final bill.