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I’m moving to a new address and no longer need the services of Hydro Ottawa. How do I close my account?
If you are moving out and want to end your Hydro Ottawa service and close your account, you will need to fill out our online
Will I continue to receive a paper bill in the mail?
No. Once you have registered for online billing, you’ll receive an email notification when your next bill is available.
When should I change my electricity consumption patterns to match my new rate plan?
The date on which you should start using electricity based on your new rate plan is the first day of your billing period on your new rate plan.
Why am I unable to view my Time-of-Use information after I close my account?
Once you close your account, you may still view up to two years of electricity consumption based on your regular bill intervals. Time-of-use information is only available for active accounts.
When will I see my electricity consumption under my new rate plan reflected on MyAccount?
Once your new rate plan is in effect, there will be a two to three week delay for us to update your online usage display.
I am registered to the Equal Monthly Payment Plan (EMPP) and closing my account. Will my account be reconciled?
Yes, if you are an EMPP customer, your account will be reconciled and any credits owed or outstanding charges will be applied to your final bill.
What if some of my consumption isn't appearing in my account history?
Occasionally there may be communication difficulties between your meter and Hydro Ottawa's meter data collectors.
Why is my last payment not appearing through my online account?
Your online account is updated as payments are received.
Talkin' 'bout my generator
There’s a power outage in your neighbourhood. What do you do?
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How do I sign-up for equal monthly billing?
You can register for equal monthly billing by enrolling in our Equal Monthly Payment Pla