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COVID-19: Our focus hasn’t changed
With new winter electricity rates recently announced by the province, and a second wave of the pandemic underway in our city, it's important to understand what options and support are
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Terms of Use
These Terms of use were last updated on April 2nd, 2025
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I’d like my bill payment to be automatically deducted from my bank account. How can I make this happen?
You can register for Pre-Authorized Payment (PAP) online. You will first need to set up an online account.
Will I continue to receive a paper bill in the mail?
No. Once you have registered for online billing, you will receive an email notification when your bill is ready.
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Rate Plan Comparison Tool
If you need help choosing which rate plan works best for you, you can take advantage of our Rate Plan
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Time well spent: Volunteer Ottawa
“Volunteers do not necessarily have the time; they have the heart.” &
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Canada Post service disruption
At Hydro Ottawa we are committed to keeping you informed about matters related to your account and providing unin
I am a net metering customer, where can I see my usage data?
Starting November 11, 2024, you can view or download your usage and generation data online through MyAccount.
Public Statement – Update on Sinkhole in Downtown Ottawa
Currently (as of 5 p.m.), there are seven buildings without power in the area.
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