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Social Media Policy
In this Social Media Policy, “Hydro Ottawa”, “we”, “us”, or “our” means Hydro Ottawa Group and its wholly-owned subsidiaries
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Can I reactivate an old account at a new address?
We cannot reactivate an old account at a new address. Each account number is unique..
Pre-Authorized Debits Agreement Terms and Conditions
You (the “Payor”) agree to comply with the following terms and conditions of this Pre-Authorized Debits (“PAD”) Agreement in the payment, through the pre-authorized debit of your finan
I am in the process of preparing my yearly tax return. How can I get copies of my electricity bills from last year?
Billing and usage data is available through your online account, free of charge, for up to two years’ worth of data.
Rate options FAQs
1 - What is Customer Choice?
Customer Choice is an Ontario Energy Board (OEB) initiative that allows Regulated Price Plan (RPP) customers to choose their
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Landlord and Property Managers
Hydro Ottawa has a Landlord and Property Managers Program available that helps landlords and property management companies to more effectively manage the electrical service for their r
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Helping customers resolve issues and complaints
Hydro Ottawa’s Customer Service team is here to help.
Whether it's an inquiry or complaint, your first contact should be with a Customer Service representative.
Hydro Ottawa releases 2016 Annual Report
Board Chair, Jim Durrell, C.M., and President and Chief Executive Officer, Bryce Conrad, presented the company’s 2016 results today before Ottawa City Council.
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Hydro Ottawa honoured with Employer Excellence award from Hire Immigrants Ottawa
The annual Employers’ Summit is a premier event that brings together more than 100 business, government and civic leaders in a program designed to engage participants in a dialogue about the effect
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Hydro Ottawa earns Top Employer award in a year like no other
OTTAWA – For the thirteenth consecutive year, Hydro Ottawa has been named one of the National Capital Region’s Top Employers.
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