Helping customers resolve issues and complaints

Hydro Ottawa’s Customer Service team is here to help.

Whether it's an inquiry or complaint, your first contact should be with a Customer Service representative.

Our Customer Service team is trained to assist you with any concern you may have.

Online:
Through our online Contact Us form
Call:
(613) 738 6400
Weekdays: 8 am - 8 pm
Saturdays: 9 am - 3 pm
Chat:
Weekdays: 8 am - 4 pm
Log in to MyAccount to use this feature.

If you feel that your issue hasn’t been resolved, you can ask to speak with one of our supervisors. If our contact centre is experiencing increased call volumes, and a supervisor is not available, they will contact you within one business day.

Customer Liaison Office

The majority of customer concerns are resolved through our Customer Service Team. However, after connecting with a supervisor, if you feel that your issue has still not been resolved to your satisfaction you can request to have it escalated to our Customer Liaison Office by filling out the online form below.

The Customer Liaison Office will review your case in detail and communicate with you within five business days.

 

Filing a complaint with Hydro Ottawa


First, please contact customer services to inform us of your situation. A Hydro Ottawa representative will assist you. Most problems are resolved at this step.


REQUEST INFORMATION



CUSTOMER INFORMATION







How we will process your request
Customer Service will answer your request, or request additional information from you within 2 business days.

Upon providing your email address, a confirmation email will be sent. Respond to this email if you require additional information regarding your request.