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Safe Digging
Planning outdoor work? Call or click before you dig.
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Severance, Variance, and Permits
Where Hydro Ottawa electrical distribution infrastructure exists or electrical servicing is needed, consult with Hydro Ottawa before seeking City of Ottawa approvals.
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Miscellaneous
Any damage to Hydro Ottawa property, either deliberate or accidental, must be reported to Hydro Ottawa by calling 613-738-6400.
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Underground Service Trench
If you are undertaking a construction project that requires an underground service trench, the guidelines below will allow you to complete your work safely and in accordance with regul
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Claim for Damages
Hydro Ottawa recognizes that the electricity we deliver is an important service and we take our responsibility to provide safe, reliable service to our customers very seriously.
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Home Electrical Systems
The diagrams below illustrate the parts of the electricity distribution system that provide power to your home.
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Safety Around Electrical Equipment
Padmount Transformers
Throughout your neighbourhood, you’re likely to spot hydro poles and pad mounted transformers – locked green metal cabinets – that contain high voltage
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Crews at Work
Hydro Ottawa is committed to delivering the highest levels of customer service, safety and reliability.
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Understanding your bill
These bill examples allow you to find detailed explanations quickly and easily for each section of your bill.
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Retail Electricity Contracts
You have two options for electricity supply.
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