Hydro Ottawa

Scheduled maintenance

On Sunday, October 26, from 8 a.m. - 8 p.m., our outage alerts and online outage reporting tools (app/MyAccount) will be temporarily unavailable due to scheduled maintenance. Our outage map will remain visible but will not update.

To report an outage during this time, please call our 24/7 outage line at 613-738-0188 and your call will be routed directly to an agent.

Thank you for your understanding.

Canada Post service disruption

We understand that some of our customers may be affected by the Canada Post service disruption where mail delivery could be delayed. Take steps now to ensure continued access to your Hydro Ottawa bill and account information online. Learn more.

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Access your PDF bill with just one click, no login needed.

New Notifications

You may receive an email and/or a text/SMS message when a planned power interruption is scheduled for your address.

Simplify your life

Get timely tips and insights personalized for your account. Review electricity usage and cost information, and get actionable energy-saving tips.

Need help paying?

Financial assistance programs are available to assist you in managing your energy bills and provide support when you need it.

Fall into clean energy savings

Explore the various programs and incentives available to help you save on the innovative technologies powering a greener future.

Stay safe. Be ready.

Learn how you can prepare before, during and after a storm.

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