Service updates and important information post labour disruption

Latest Update

Hydro Ottawa and the International Brotherhood of Electrical Workers (IBEW) ratified a new four-year collective agreement, ending a labour disruption that began on June 28, 2023.

Impact to services


As we work to return to normal business operations, our commitment remains the same: providing safe, reliable, affordable and renewable electricity to our customers.

Below is a summary of the impact to customer services.

Electrical service requests

As the labour disruption has now come to an end, we expect there will continue to be some service delays while our teams work through the backlog of appointments and requests.

  • New electrical service requests - Due to high request volumes, you may experience longer than anticipated response times, please be assured we are doing everything possible to attend to these requests in a timely manner.
  • Service appointments - We are actively engaged in the process of scheduling all appointments that were affected. We are prioritizing appointments that were originally booked prior to the start of the labour disruption on June 28, 2023
  • No action is needed from the customer - Our team is diligently working to ensure a smooth scheduling process and will be in direct contact with each impacted customer to arrange a new date and time.

Please note that a minimum of 24 hours notice will be given for rescheduled appointments. We appreciate our customers’ understanding and patience as we work to address issues as safely and as quickly as possible. 

Planned work and capital projects

Capital projects on our infrastructure will continue to be prioritized based on criticality. 

Hydro Ottawa will continue to prioritize electrical emergencies that could impact system reliability, and public safety issues.

Annual tree trimming cycle

Hydro Ottawa’s regular tree trimming program will continue to support our storm hardening efforts, and ensure proper clearance around our overhead power lines to minimize public safety and outage risks ahead of the winter season.

Should tree trimming activities take place in your neighbourhood or on your street, Hydro Ottawa will notify all impacted customers in advance by phone, email, or SMS/text, based on customers’ notification preferences and contact information on their account. 

Note: We continue to patrol areas that have been badly damaged by the latest storms to look for trees or branches close to power lines, or other electrical equipment. Our crews may perform tree trimming to trees within three meters of our equipment. Residents are encouraged to collect tree cuttings, brush and debris from their property and leave them by the curb for City collection. For information about how to bundle debris, or other questions about City collection, call 3-1-1 or visit the City of Ottawa's website.

Contact Us


We always welcome your feedback and look forward to hearing from you. If you have an inquiry, or wish to leave comments, here are ways you can connect with us: 


Through our online Contact Us form

By phone:

(613) 738 6400

Weekdays: 8 am - 8 pm

Saturdays: 9 am - 3 pm

Via Chat:

Weekdays: 8 am - 4 pm

Log in to MyAccount to use this feature.

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