OTTAWA – A mix of freezing rain, snow and high winds has resulted in widespread outages across our service territory. As of 6 a.m. today, Hydro Ottawa is responding to 31 different outages, impacting just over 12,000 customers.
Hydro Ottawa crews and additional contractors have been working throughout the night and have already restored over 20,000 customers.
With temperatures expected to drop today leading to a potential flash freeze for locations that receive rainfall, accompanied at times by strong winds and snow it could cause additional power outages and damage to our infrastructure.
When power outages occur, Hydro Ottawa’s first priority is to respond to any unsafe conditions and then restore electrical service to our customers as quickly as possible.
Hydro Ottawa will continue to keep customers and the public advised of the situation via the news media, our website and on our social channels.
Hydro Ottawa also relies on customers to help pinpoint the cause of an outage. Customers can report an outage by:
- Calling the 24/7 outage hotline at 613-738-0188;
- Submitting it online through their MyAccount customer portal; or
- Through the Hydro Ottawa mobile app.
To find out the current status of an outage, customers are advised to visit Hydro Ottawa’s website and Outage Map at www.hydroottawa.com/outages.
- The Outage Map is updated every fifteen minutes, and displays the most current information about ongoing outages impacting 10 or more customers.
- If outages occur, an estimated time of restoration will be determined for each outage once damage has been assessed by our crews.
Residents should respect work site perimeters by keeping a safe distance from crews as they work on energizing the power grid.
If customers notice fallen power lines, they should stay a good distance away - at least 10 meters (33 feet).
Customers should not attempt to clear away any trees or branches that may be touching a power line. It is recommended that customers call 911 immediately, then Hydro Ottawa..
Director, Communications & Public Affairs