On Sunday, October 26, from 8 a.m. - 8 p.m., our outage alerts and online outage reporting tools (app/MyAccount) will be temporarily unavailable due to scheduled maintenance. Our outage map will remain visible but will not update.
To report an outage during this time, please call our 24/7 outage line at 613-738-0188 and your call will be routed directly to an agent.
Thank you for your understanding.
We understand that some of our customers may be affected by the Canada Post service disruption where mail delivery could be delayed. Take steps now to ensure continued access to your Hydro Ottawa bill and account information online. Learn more.
On October 29, 2025, Hydro Ottawa will be in your neighbourhood to perform tree trimming. To undertake this work safely, a planned power interruption will be required. Below are the details:
Impacted streets: Hartleigh Avenue and Midway Avenue
Project date: October 29, 2025
Planned power outage: 1 p.m. to 2 p.m.
Our qualified staff and contractors will conduct this work safely and efficiently, ensuring minimal inconvenience.