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Manage Your Account Online

Looking for online access to your account balance, payment history and electricity consumption? You can access a wealth of information about your Hydro Ottawa account.

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Rates & Conditions

Whether you’re a homeowner, a
Global Adjustment

Business Rates

   PrintElectricity Rates1 - Effe
Global Adjustment

FAQs

Why does Hydro Ottawa trim trees? When trees are close enough to potentially contact overhead power lines, public safety and the uninterrupted supply of electricity can be compromised.
A Hydro Ottawa tree trimmer in an aerial bucket assessing trees in the proximity of wires

Time-of-Use

With Time-of-use (TOU) prices, Regulated Price Plan (RPP) customers pay prices that generally reflect the relative value of electricity supply at different times of the day.
Hydro Ottawa paper bill, time-of-use decal and smartphone

What are the options available for electricity supply?

You have two options for electricity supply.

Ways to stay charged up while on your next summer vacation

 
Electric vehicle being charged

Can a credit balance be refunded?

Credit balances may be refunded by cheque.

Other Charges

Some of the other charges that may appear on Hydro Ottawa’s bill are explained below.
A pen on top of a Hydro Ottawa electricity bill

Put the Customer at the Centre of Everything

Back in 2011, Hydro Ottawa created its five-year Strategic Direction
Put the Customer at the Centre of Everything

Are there any tools available to help me compare rate plans?

There are two different online tools available to help customers make a choice and compare TOU, tiered, and ULO rate plans.