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FAQs
Why does Hydro Ottawa trim trees?
When trees are close enough to potentially contact overhead power lines, public safety and the uninterrupted supply of electricity can be compromised.
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Put the Customer at the Centre of Everything
Back in 2011, Hydro Ottawa created its five-year Strategic Direction
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Other Charges
Some of the other charges that may appear on Hydro Ottawa’s bill are explained below.
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Can a credit balance be refunded?
Credit balances may be refunded by cheque.
Swipe right on savings: Finding your perfect rate plan match
Choosing your perfect rate plan is a lot like dating—it's all about compatibility!
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Are there any tools available to help me compare rate plans?
There are two different online tools available to help customers make a choice and compare TOU, tiered, and ULO rate plans.
Consent for Information Release
Hydro Ottawa allows access to power consumption history to third-party service providers when an account holder has given written permission.
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Data Request
There are several methods available to customers wishing to obtain more energy usage data than what is included on their bills:
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Equal Monthly Payment Plan
With an Equal Monthly Payment Plan (EMPP), you can even out your payments over time.
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