Credit balances may be refunded by cheque.
If you have closed an account with a credit balance, a refund will automatically be issued 21 business days after we prepare your final bill. A cheque will be sent by mail to the billing address or the forwarding address listed on your account.
Balances of less than $5.00 will not be returned by mail.
Hydro Ottawa may transfer the credit to another active account under the same name.