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How do I know if I have a contract with an electricity retailer?
If you have a contract with an electricity retailer, your electricity retailer’s name and phone number will be listed in the ‘’For You Information’’ box of your electricity bill.
Claim for Damages
Hydro Ottawa recognizes that the electricity we deliver is an important service and we take our responsibility to provide safe, reliable service to our customers very seriously.
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Public Information Session - General FAQs
Overall
Q. How is Hydro Ottawa ensuring the safety of staff and residents during COVID-19?
A.
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Is there a deadline to switch rate plan?
There is no deadline to change rate plan. If you don’t wish to make a change, there is nothing you need to do. You’ll continue to be billed under your current rate plan.
Business Rates
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Electricity Rates1 - Ef
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Can I reactivate an old account at a new address?
We cannot reactivate an old account at a new address. Each account number is unique..
How do I report a payment?
To report a Hydro Ottawa electricity bill payment, contact us by telephone at 613 738-6400 or by email.
Shine a Light series
Hope is being able to see that there is light despite all of the darkness. ~Desmond Tutu, anti-apartheid and human rights activist
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Contractors & Developers
The Developer, Builder, Contractor, Renovator and Landscaper's Guide to Hydro Ottawa
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Rate Plan Comparison Tool
If you need help choosing which rate plan works best for you, you can take advantage of our Rate Plan
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