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Is there a deadline to switch rate plan?
There is no deadline to change rate plan. If you don’t wish to make a change, there is nothing you need to do. You’ll continue to be billed under your current rate plan.
Claim for Damages
Hydro Ottawa recognizes that the electricity we deliver is an important service and we take our responsibility to provide safe, reliable service to our customers very seriously.
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Can I reactivate an old account at a new address?
We cannot reactivate an old account at a new address. Each account number is unique..
Public Information Session - General FAQs
Overall
Q. How is Hydro Ottawa ensuring the safety of staff and residents during COVID-19?
A.
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How do I report a payment?
To report a Hydro Ottawa electricity bill payment, contact us by telephone at 613 738-6400 or by email.
Residential Rates
PrintElectricity Rates1 - Effe
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Contractors & Developers
The Developer, Builder, Contractor, Renovator and Landscaper's Guide to Hydro Ottawa
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Rate Plan Comparison Tool
If you need help choosing which rate plan works best for you, you can take advantage of our Rate Plan
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Shine a Light series
Hope is being able to see that there is light despite all of the darkness. ~Desmond Tutu, anti-apartheid and human rights activist
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Smart Meters
A Smart Meter monitors and records how much electricity you use and when you use it.
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