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Swipe right on savings: Finding your perfect rate plan match
Choosing your perfect rate plan is a lot like dating - it's all about compatibility!
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How do I know if I have a contract with an electricity retailer?
If you have a contract with an electricity retailer, your electricity retailer’s name and phone number will be listed in the ‘’For You Information’’ box of your electricity bill.
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Data Request
There are several methods available to customers wishing to obtain more energy usage data than what is included on their bills:
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Equal Monthly Payment Plan
With an Equal Monthly Payment Plan (EMPP), you can even out your payments over time.
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Is there a deadline to switch rate plan?
There is no deadline to change rate plan. If you don’t wish to make a change, there is nothing you need to do. You’ll continue to be billed under your current rate plan.
Claim for Damages
Hydro Ottawa recognizes that the electricity we deliver is an important service and we take our responsibility to provide safe, reliable service to our customers very seriously.
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Can I reactivate an old account at a new address?
We cannot reactivate an old account at a new address. Each account number is unique..
Public Information Session - General FAQs
Overall
Q. How is Hydro Ottawa ensuring the safety of staff and residents during COVID-19?
A.
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How do I report a payment?
To report a Hydro Ottawa electricity bill payment, contact us by telephone at 613 738-6400 or by email.