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Public Information Session - General FAQs
Overall
Q. How is Hydro Ottawa ensuring the safety of staff and residents during COVID-19?
A.
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Can I reactivate an old account at a new address?
We cannot reactivate an old account at a new address. Each account number is unique..
How do I report a payment?
To report a Hydro Ottawa electricity bill payment, contact us by telephone at 613 738-6400 or by email.
Residential Rates
PrintElectricity Rates1 - Effe
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Contractors & Developers
The Developer, Builder, Contractor, Renovator and Landscaper's Guide to Hydro Ottawa
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Shine a Light series
Hope is being able to see that there is light despite all of the darkness. ~Desmond Tutu, anti-apartheid and human rights activist
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Rate Plan Comparison Tool
If you need help choosing which rate plan works best for you, you can take advantage of our Rate Plan
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Smart Meters
A Smart Meter monitors and records how much electricity you use and when you use it.
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Ontario Electricity Rebate
The Ontario Electricity Rebate (OER) is a provincially funded rebate that applies as a credit on qualifying electricity bills and reduces the pre-HST costs on customers’ bills by
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Keeping you and our crews safe
Hydro Ottawa crews work around the clock, year-round, and in many neighbourhoods across our city, to safely restore power or perform critical work on our infrastructure.
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