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Is the online bill exactly like my paper bill?
Yes, your online bill will look identical to the printed version, but it will be in PDF format.
What software do I need to see my online bill?
You can access your online bill from any web browser that supports 128-bit encryption.
Why is my last payment not appearing through my online account?
Your online account is updated as payments are received.
How do I add an additional account to my existing online account (MyAccount)?
Adding an additional account to your existing online account with Hydro Ottawa can be completed online.
Can I pay my online bill at my financial institution or by mail?
Yes, you can print your PDF bill and take it to your financial institution, or mail it to Hydro Ottawa for payment.
Hydro Ottawa’s emphasis on sustainable best practices has earned it a spot on Canada’s Greenest Employers List
Quick Facts
As Ontario’s largest municipally-owned producer of green power, Energy Ottawa produces enough renewable electricity to power 108,000 homes through its hydroelectric, la
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Can anyone who has my email address access my online account?
No. In order for someone to access your account through the app or our website, they need your password.
Why does the content on my online account profile page not display correctly?
Hydro Ottawa makes every effort to ensure that access to your online account is up to date with emerging technology.
Can I access my current and past bills with online billing?
Yes, all current and past bills can be accessed through MyAccount under the “Billing” menu and will remain there for up to two years.
When I try to view the Usage section of my online account, the page doesn’t load. What could be the problem?
We are continuously working to improve the online account experience and resolve any technical issues.