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Staying safe during spring storm season
After living through three months of winter, it’s not surprising that we are ready to break out the flip-flops and do a happy dance when the mercury rises above the 10 degree Celsius m
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What to expect after switching electricity rate plans: Answering your top questions
Back in October 2020, the Ontario government released two electricity rate options for residential and small business customers (who are billed under the provincial Regulated Price Pla
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What if I forget my password?
If you have forgotten your password, go to the online account page and click "Reset password”.
What should I do if I’m moving to a new address?
If you’re moving to a new address within Hydro Ottawa’s service territory, you will need to fill out our online
Swipe right on savings: Finding your perfect rate plan match
Choosing your perfect rate plan is a lot like dating - it's all about compatibility!
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Received a ‘Do Not Proceed’ on your locate?
oAs part of Hydro Ottawa’s commitment to customer service and safety, it is our responsibility to review any proposed excavation activities taking place around our electrical infrastru
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Are there any tools available to help me compare rate plans?
There are two different online tools available to help customers make a choice and compare TOU, tiered, and ULO rate plans.
How can I update my billing address?
To update your billing (mailing) address without changing your service address, please contact a Customer Service representative online or by telephone
Social Media Policy
In this Social Media Policy, “Hydro Ottawa”, “we”, “us”, or “our” means Hydro Ottawa Holding Inc. and its wholly-owned subsidiaries
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