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Can I reactivate an old account at a new address?
We cannot reactivate an old account at a new address. Each account number is unique..
How do I report a payment?
To report a Hydro Ottawa electricity bill payment, contact us by telephone at 613 738-6400 or by email.
What price do I pay if I’ve signed a contract with an electricity retailer company?
For customers that have signed up for a contract with an electricity retailer, the price is set out in the contract which is not regulated by the Ontario Energy Board.
I have a credit balance on my closed account. Can it be transferred to another account or will it be returned to me?
A credit balance on a closed account may be transferred to another account under the same name to pay off outstanding balances.
Contractors & Developers
The Developer, Builder, Contractor, Renovator and Landscaper's Guide to Hydro Ottawa
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Hydro Ottawa customers can now make the switch to Ontario’s new Ultra-low overnight electricity rate plan
OTTAWA – As of Friday, October 13, 2023, Hydro Ottawa residential and small business customers can submit a rate change request to switch from their existing electricity rate plan under the provinc
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Do I need to be a Hydro Ottawa customer to create a MyAccount profile?
No, you do not need to be a Hydro Ottawa customer to create a MyAccount profile. All you need is a valid email address to sign up.
Rate Plan Comparison Tool
If you need help choosing which rate plan works best for you, you can take advantage of our Rate Plan
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Smart Meters
A Smart Meter monitors and records how much electricity you use and when you use it.
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What to know about Ultra-Low Overnight rates
On May 1, 2023, seven of Ontario’s 63 utilities began
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