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Can I reactivate an old account at a new address?
We cannot reactivate an old account at a new address. Each account number is unique..
Customers and Utilities Fight Together to Stop Scams
As essential service providers, utility companies are committed to educating the customers we serve about the latest scam tactics being used to target them.
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How do I report a payment?
To report a Hydro Ottawa electricity bill payment, contact us by telephone at 613 738-6400 or by email.
What price do I pay if I’ve signed a contract with an electricity retailer company?
For customers that have signed up for a contract with an electricity retailer, the price is set out in the contract which is not regulated by the Ontario Energy Board.
I have a credit balance on my closed account. Can it be transferred to another account or will it be returned to me?
A credit balance on a closed account may be transferred to another account under the same name to pay off outstanding balances.
Do I need to be a Hydro Ottawa customer to create a MyAccount profile?
No, you do not need to be a Hydro Ottawa customer to create a MyAccount profile. All you need is a valid email address to sign up.
Hydro Ottawa customers can now make the switch to Ontario’s new Ultra-low overnight electricity rate plan
OTTAWA – As of Friday, October 13, 2023, Hydro Ottawa residential and small business customers can submit a rate change request to switch from their existing electricity rate plan under the provinc
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Contractors & Developers
The Developer, Builder, Contractor, Renovator and Landscaper's Guide to Hydro Ottawa
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Rate Plan Comparison Tool
If you need help choosing which rate plan works best for you, you can take advantage of our Rate Plan
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Smart Meters
A Smart Meter monitors and records how much electricity you use and when you use it.
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