Do I need to be a Hydro Ottawa customer to create a MyAccount profile?

No, you do not need to be a Hydro Ottawa customer to create a MyAccount profile. All you need is a valid email address to sign up.

If you are a Hydro Ottawa customer, it is recommended you add your account number(s) to your profile to gain access to a number of services and tools like notifications and outage reporting. For this, you will need a Hydro Ottawa bill from the past 12 months.

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