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Global Adjustment
The Global Adjustment (GA) is a monthly adjustment that ensures the commodity price paid for electricity on the wholesale market (spot market price) more accurately reflects the cost t
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How do I report a power outage, or find details about an ongoing power outage?
To report a power outage, submit your
Do I need to be a Hydro Ottawa customer to create a MyAccount profile?
No, you do not need to be a Hydro Ottawa customer to create a MyAccount profile. All you need is a valid email address to sign up.
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Detection & Restoration
When your lights go out, here are the steps we take to detect and restore the power as safely and as quickly as possible.
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A resilient start to 2024: Prioritizing emergency preparedness for climate change and power outages
In terms of weather, 2023 made for another interesting, yet unsettling, year.
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A closer look at the most impactful outages of 2023
Mother Nature likes to keep us on our toes. Similar to years past, Ottawa faced its fair share of weather challenges in 2023 - from ice storms to tornadoes.
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The winter energy audit: Assessing and improving your home's efficiency
It doesn’t take much time living in Ottawa to discover that, particularly from January through March, Mother Nature can bring our city some of the coldest winter temperatures and incle
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