Dear Customer:
More than ever, this is a time to help one another.
As a critical and essential service for the residents and businesses of the Nation’s Capital and village of Casselman, we want to reassure you that we remain vigilant and focused on ensuring the electricity system remains stable and that you have the power you need. During this time, we are focused on essential services and have suspended all non-critical planned work and planned outage disruptions in all neighbourhoods for our customers.
At Hydro Ottawa we are offering financial assistance programs to provide emergency relief if needed, and extending the provincial government’s disconnection ban by an additional three months. We are also offering additional time and interest-free payment arrangements on arrears so that you can focus on being safe and ensuring your family and loved ones are safe.
To learn more about our efforts and these programs, please visit our dedicated COVID-19 page. To keep you informed, and as new developments and information become available, we will be updating our website, as well as our Twitter and Facebook pages.
We are closely monitoring the situation and working in concert with the Ministry of Energy to review options available to customers across the province. In the meantime, we remain focused on your well-being, our employees, and providing safe and reliable energy during this difficult time.
Please take care.
Sincerely,
Bryce Conrad
President and Chief Executive Officer
We understand that some of our customers may be affected by the Canada Post service disruption where mail delivery could be delayed. Take steps now to ensure continued access to your Hydro Ottawa bill and account information online. Learn more
