I received a message about a planned power interruption. What does this mean?

You may receive an email and/or a text/SMS from Hydro Ottawa regarding planned power interruptions scheduled for your address (service address). Automated telephone calls will continue for some customers.  

Notifications are sent to the telephone number and email address that we have on file for your account. They will only be sent when a power interruption is scheduled for your service address.

These messages do not demand payment or offer a refund.

These notifications are for informational purposes only. Please do not reply to these notifications, replies are not monitored. 

If you have any questions, contact us for assistance.

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