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COVID-19 Energy Assistance Program (CEAP) available for Hydro Ottawa customers
OTTAWA – Hydro Ottawa would like to remind its customers that there is financial support available for eligible residential customers that have fallen behind on their energy bills as a result
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How can I read my meter?
Your meter displays the following pieces of information in sequence:
When will my new password be activated?
Your password is active immediately after you reset it.
Hydro Ottawa warns of scams targeting its customers
OTTAWA – Phone scams continue to plague Hydro Ottawa business and residential customers who have reported receiving calls threatening disconnection unless an immediate payment is made.
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Why does my account no longer show time-of-use information?
Time-of-use information will only appear if your online account is active.
Hydro Ottawa offers assistance and protections to customers affected by COVID-19
OTTAWA – As the COVID-19 outbreak continues to evolve, and in recognition of the critical and essential services that Hydro Ottawa provides to the Nation’s Capital, we are taking active measures to
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Hydro Ottawa warns of scam targeting small businesses
These suspicious callers, posing as Hydro Ottawa, threaten businesses with power disconnection unless they pay for meter upgrades by credit card.
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Why is my account locked for security reasons?
If you receive a message that your account has been locked, it may be that an incorrect password has been attempted more than six times.
I previously logged in to my online account with a username. Why do I have to login with my email address now?
We made this change because one of the most common complaints with our website was related to the login system.