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How can I read my meter?
Your meter displays the following pieces of information in sequence:
COVID-19 Energy Assistance Program (CEAP) available for Hydro Ottawa customers
OTTAWA – Hydro Ottawa would like to remind its customers that there is financial support available for eligible residential customers that have fallen behind on their energy bills as a result
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When will my new password be activated?
Your password is active immediately after you reset it.
Can I view/download my electricity consumption history?
Residential and small business customers
Hydro Ottawa warns of scams targeting its customers
OTTAWA – Phone scams continue to plague Hydro Ottawa business and residential customers who have reported receiving calls threatening disconnection unless an immediate payment is made.
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How do I add multiple additional accounts to my existing online account (MyAccount)?
Multiple accounts can be added to MyAccount at the same time.
Why does my account no longer show time-of-use information?
Time-of-use information will only appear if your online account is active.
Why is my account locked for security reasons?
If you receive a message that your account has been locked, it may be that an incorrect password has been attempted more than six times.
Hydro Ottawa warns of scam targeting small businesses
These suspicious callers, posing as Hydro Ottawa, threaten businesses with power disconnection unless they pay for meter upgrades by credit card.
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