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How can I read my meter?
Your meter displays the following pieces of information in sequence:
When will my new password be activated?
Your password is active immediately after you reset it.
COVID-19 Energy Assistance Program (CEAP) available for Hydro Ottawa customers
OTTAWA – Hydro Ottawa would like to remind its customers that there is financial support available for eligible residential customers that have fallen behind on their energy bills as a result
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How do I add multiple additional accounts to my existing online account (MyAccount)?
Multiple accounts can be added to MyAccount at the same time.
Can I view/download my electricity consumption history?
Residential and small business customers
Why does my account no longer show time-of-use information?
Time-of-use information will only appear if your online account is active.
Why is my account locked for security reasons?
If you receive a message that your account has been locked, it may be that an incorrect password has been attempted more than six times.
I previously logged in to my online account with a username. Why do I have to login with my email address now?
We made this change because one of the most common complaints with our website was related to the login system.
I’ve requested a rate change. When will my new rate plan become effective?
Your rate change request will be processed up to 10 business days after receiving your Rate Selection Form.