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How do I sign up for online billing?
Registration takes just a few minutes. First you need to create an online account. Once this is complete, all you need is a valid email address
Hydro Ottawa warns of scams targeting its customers
OTTAWA – Phone scams continue to plague Hydro Ottawa business and residential customers who have reported receiving calls threatening disconnection unless an immediate payment is made.
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Why does my account no longer show time-of-use information?
Time-of-use information will only appear if your online account is active.
Why is my account locked for security reasons?
If you receive a message that your account has been locked, it may be that an incorrect password has been attempted more than six times.
Hydro Ottawa offers assistance and protections to customers affected by COVID-19
OTTAWA – As the COVID-19 outbreak continues to evolve, and in recognition of the critical and essential services that Hydro Ottawa provides to the Nation’s Capital, we are taking active measures to
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I previously logged in to my online account with a username. Why do I have to login with my email address now?
We made this change because one of the most common complaints with our website was related to the login system.
Hydro Ottawa warns of scam targeting small businesses
These suspicious callers, posing as Hydro Ottawa, threaten businesses with power disconnection unless they pay for meter upgrades by credit card.
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I’ve requested a rate change. When will my new rate plan become effective?
Your rate change request will be processed up to 10 business days after receiving your Rate Selection Form.
How do I choose my electricity rate plan?
If you have your electricity supplied by Hydro Ottawa through the RPP and want to change your rate
Hydro Ottawa warns of text scam targeting customers
These suspicious texts claiming to be Hydro Ottawa, advise customers they are due a refund and provide a link through which to claim the refund.
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