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Can a credit balance be refunded?
Credit balances may be refunded by cheque.
What to expect after switching electricity rate plans: Answering your top questions
Back in October 2020, the Ontario government released two electricity rate options for residential and small business customers (who are billed under the provincial Regulated Price Pla
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Rate options FAQs
1 - What is Customer Choice?Customer Choice is an Ontario Energy Board (OEB) initiative that allows Regulated Price Plan (RPP) customers to choose their e
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I’m moving to a new address and no longer need the services of Hydro Ottawa. How do I close my account?
If you are moving out and want to end your Hydro Ottawa service and close your account, you will need to fill out our online
Ontario Electricity Support Program
The Ontario Electricity Support Program (OESP) provides monthly on-bill credits for lower-income customers to reduce their electricity bills.
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Consent for Information Release
Hydro Ottawa allows access to power consumption history to third-party service providers when an account holder has given written permission.
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Terms of Use
These Terms of use were last updated on April 2nd, 2025
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Hydro Ottawa teams up with CHEO to help you be a ‘paperless’ hero
OTTAWA – October 1, 2019 – Spiderman, your grandma, your dad – we all have someone who was our hero growing up.
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Are there any tools available to help me compare rate plans?
There are two different online tools available to help customers make a choice and compare TOU, tiered, and ULO rate plans.
I’ve entered into an Arrears Payment Agreement with Hydro Ottawa and I’m closing my account. When will my remaining balance become payable?
If you’ve entered into an Arrears Payment Agreement, it will be cancelled and any remaining balance will be applied to your final bill and become due.