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Rate options FAQs
1 - What is Customer Choice?
Customer Choice is an Ontario Energy Board (OEB) initiative that allows Regulated Price Plan (RPP) customers to choose their
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Can a credit balance be refunded?
Credit balances may be refunded by cheque.
Other Charges
Some of the other charges that may appear on Hydro Ottawa’s bill are explained below.
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Terms of Use
These Terms of use were last updated on April 2nd, 2025
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Hydro Ottawa teams up with CHEO to help you be a ‘paperless’ hero
OTTAWA – October 1, 2019 – Spiderman, your grandma, your dad – we all have someone who was our hero growing up.
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I’m moving to a new address and no longer need the services of Hydro Ottawa. How do I close my account?
If you are moving out and want to end your Hydro Ottawa service and close your account, you will need to fill out our online
Are there any tools available to help me compare rate plans?
There are two different online tools available to help customers make a choice and compare TOU, tiered, and ULO rate plans.
Consent for Information Release
Hydro Ottawa allows access to power consumption history to third-party service providers when an account holder has given written permission.
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COVID-19: Our focus hasn’t changed
With new winter electricity rates recently announced by the province, and a second wave of the pandemic underway in our city, it's important to understand what options and support are
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Data Request
There are several methods available to customers wishing to obtain more energy usage data than what is included on their bills:
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