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I am an Ontario Electricity Support Program (OESP) recipient and I’m closing my account. Will my OESP credit balance be returned to me?
If you are receiving support through OESP, your final credit will be prorated depending on the number of days of service and any remaining credit will be returned to the
Can I reactivate an old account at a new address?
We cannot reactivate an old account at a new address. Each account number is unique..
I’ve entered into an Arrears Payment Agreement with Hydro Ottawa and I’m closing my account. When will my remaining balance become payable?
If you’ve entered into an Arrears Payment Agreement, it will be cancelled and any remaining balance will be applied to your final bill and become due.
What should I do if I’m moving to a new address?
If you’re moving to a new address within Hydro Ottawa’s service territory, you will need to fill out our online
I am moving and closing my account with Hydro Ottawa. When will my final bill be ready?
Your final bill will be ready approximately 3 weeks after your last day of service and will include the charges up to the day your service ended.
I am registered to the Equal Monthly Payment Plan (EMPP) and closing my account. Will my account be reconciled?
Yes, if you are an EMPP customer, your account will be reconciled and any credits owed or outstanding charges will be applied to your final bill.
EVs and winter: do they mix?
No matter what kind of vehicle you have, winter driving comes with its fair share of considerations for safety, functionality, and comfort.
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I have a credit balance on my closed account. Can it be transferred to another account or will it be returned to me?
A credit balance on a closed account may be transferred to another account under the same name to pay off outstanding balances.
Today’s youth: Influencing a sustainable energy future
As we head into another back-to-school season, we take pause to appreciate today’s youth - they are brave, bold, and brimming with potential. They are quite literally our future.
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The energy future is female
In Canada, women represent approximately one to two per cent of active powerline technicians working in the electricity industry today.
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