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Why am I not receiving my online bill notifications?
First, ensure that you are enrolled in online billing by navigating to the 'Billing' section of your online MyAccount.
What software do I need to see my online bill?
You can access your online bill from any web browser that supports 128-bit encryption.
How do I sign up for online billing?
Registration is quick and easy. Log in or create a MyAccount. Once logged in, click ‘Enable online billing’ in the top left box.
Can I pay my online bill at my financial institution or by mail?
Yes, you can print your PDF bill and take it to your financial institution, or mail it to Hydro Ottawa for payment.
Will I continue to receive a paper bill in the mail?
No. Once you have registered for online billing, you will receive an email notification when your bill is ready.
Commercial Design Specifications
In order to make the design and construction process as quick and problem free as possible, Hydro Ottawa provides its standard construction drawings free of charge to developers, contr
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What is the difference between enhanced bill notifications and standard notifications?
Enhanced bill notifications provide detailed billing information directly in the email, including the amount due, payment due date, billing address, and partial account number.
Can I access my past bills with online billing?
Yes, the PDF link in your email will remain active for two years, or you can access all your bills for up to two years through MyAccount