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What is online billing?
Online billing is a convenient, digital, way to receive your bill straight to your inbox and allows you to manage your account anytime, anywhere.
Why am I not receiving my online bill notifications?
First, ensure that you are enrolled in online billing by navigating to the 'Billing' section of your online MyAccount.
What software do I need to see my online bill?
You can access your online bill from any web browser that supports 128-bit encryption.
Can I pay my online bill at my financial institution or by mail?
Yes, you can print your PDF bill and take it to your financial institution, or mail it to Hydro Ottawa for payment.
Will I continue to receive a paper bill in the mail?
No. Once you have registered for online billing, you will receive an email notification when your bill is ready.
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What is the difference between enhanced bill notifications and standard notifications?
Enhanced bill notifications provide detailed billing information directly in the email, including the amount due, payment due date, billing address, and partial account number.
How do I cancel my online billing registration?
If you would like to cancel your online billing registration, you can complete our online
Is the online bill exactly like my paper bill?
Yes, your online bill will look identical to the printed version, but it will be in PDF format.
Swipe right on savings: Finding your perfect rate plan match
Choosing your perfect rate plan is a lot like dating - it's all about compatibility!
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