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March 27, 2025
Prior To Major Event1. Did the distributor have any prior warning that the Major Event would occur? No.
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Electrical Service Requests
If you are submitting a service request, our service layout team will review it and contact you within 10 business days to discuss your project/request a
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Types of DERs (Emergency back-up, Net metering, Load displacement and Stand-alone)
Four options exist for connecting energy sources like generators and batteries into your home or business electrical system:
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Distributed Energy Resources (DERs)
You have the power.
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Industrial Conservation Initiative (ICI)
The Industrial Conservation Initiative (ICI) is a demand response program aimed at shifting large electricity users’ consumption to off-peak hours.
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Substation City: Inside Ottawa’s electric expansion
Ninety-two substations power all of Hydro Ottawa’s customers across our 1,116 sq/km service territory.
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Media & News
Stay on top with the latest updates and news releases.
Shifting to electricity: understanding the energy transition
Ottawa's energy needs are rapidly evolving, and to ensure a reliable and sustainable future, critical investments in our electricity infrastructure must happen now.
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Electric vehicles (EVs)
Ottawa plugs into green transportation
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Privacy Notice
HYDRO OTTAWA CUSTOMER PRIVACY NOTICEThis Customer Privacy Notice describes the principles Hydro Ottawa will use to protect the privacy of Personal Information of customers and other indivi
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