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Received a ‘Do Not Proceed’ on your locate?
oAs part of Hydro Ottawa’s commitment to customer service and safety, it is our responsibility to review any proposed excavation activities taking place around our electrical infrastru
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Safe Digging
Planning outdoor work? Click before you dig.
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Pools and Powerlines
If you plan to stay cool and make a splash with a new pool, there is information you need to be aware of and regulations that need to be followed.
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Archives
Archived Proceedings/Applications
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What is online billing?
Online billing is a convenient, digital, way to receive your bill straight to your inbox and allows you to manage your account anytime, anywhere.
Why am I not receiving my online bill notifications?
First, ensure that you are enrolled in online billing by navigating to the 'Billing' section of your online MyAccount.
What software do I need to see my online bill?
You can access your online bill from any web browser that supports 128-bit encryption.
Can I pay my online bill at my financial institution or by mail?
Yes, you can print your PDF bill and take it to your financial institution, or mail it to Hydro Ottawa for payment.
Will I continue to receive a paper bill in the mail?
No. Once you have registered for online billing, you will receive an email notification when your bill is ready.
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