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Can I pay my online bill at my financial institution or by mail?
Yes, you can print your PDF bill and take it to your financial institution, or mail it to Hydro Ottawa for payment.
Will I continue to receive a paper bill in the mail?
No. Once you have registered for online billing, you will receive an email notification when your bill is ready.
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What is the difference between enhanced bill notifications and standard notifications?
Enhanced bill notifications provide detailed billing information directly in the email, including the amount due, payment due date, billing address, and partial account number.
How do I cancel my online billing registration?
If you would like to cancel your online billing registration, you can complete our online
Is the online bill exactly like my paper bill?
Yes, your online bill will look identical to the printed version, but it will be in PDF format.
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Online billing is the new black
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If reading about electricity has ever left you feeling short-circuited by its technical jargon, you're not alone.
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Smart renovations: Upgrade, retrofit and save
Welcome to the season of smart renovations and sustainable savings.
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