This tiered rates bill example allows you to find detailed explanations quickly and easily for each section of your bill.
Previous Balance: Balance carried forward from previous bill.
Payment: Payment applied to your account since your previous bill.
Electricity Charge: This is the cost of the electricity supplied to you during a billing period.
You have the option of buying your electricity through the Regulated Price Plan (RPP) at a regulated price per kilowatt hour (kWh). The Ontario Energy Board (OEB) sets the RPP prices based on its forecast of the cost to supply households and small businesses over the 12 months that follow.
You are automatically part of the RPP unless you choose to purchase your electricity from an electricity retailer. If you buy your electricity under contract with an electricity retailer, the price you pay for the electricity that you use is set out in the electricity contract.
Hydro Ottawa collects this money and pays this amount directly to our suppliers.
Regulated Price Plan customers have the opportunity to choose the electricity rate plan that best meets their energy needs. Starting November 1, 2023, three electricity rate options will be available for residential and small business customers who are billed under the RPP, Time-of-use (TOU) rates, Tiered rates, and the newly introduced Ultra-low overnight (ULO) rates.
With tiered pricing, customers pay one set rate for the electricity they consume up to a predetermined kilowatt-hour (kWh) called a “threshold’’ each month. Once customers exceed the threshold, they are billed at a higher rate per kWh for all additional electricity consumed in that billing period. Tiered rates and thresholds are different for residential and small business customers.
In the winter period the Tier threshold for residential customers is higher, so that households can use more power at the lower price. In the summer period the Tier threshold for residential customers is lower. The Tier threshold for small business customers is the same all year round.
Winter threshold
November 1 to April 30
- Residential: 1,000 kWh per billing period
- Small Business: 750 kWh per billing period
Summer threshold
May 1 to October 31
- Residential: 600 kWh per billing period
- Small Business: 750 kWh per billing period
The delivery charge covers the costs of delivering electricity from generating stations across the province to your home or business through high voltage (transmission) and low voltage (distribution) power lines. It includes the costs to build and maintain transmission and distribution lines, towers and poles and to operate provincial and local electricity systems.
A portion of these charges are fixed and do not change from month to month. The rest are variable and increase or decrease depending on the amount of electricity that you use.
The delivery charge also includes the costs of the electricity lost when it is distributed. It is normal for a small amount of power to be lost as it travels over power lines. The majority of residential and small business customers can expect a delivery line loss of approximately 3.35%. Hydro Ottawa collects and pays this amount directly to our suppliers.
Regulatory Charges are the costs of administering the wholesale electricity system and maintaining the reliability of the provincial grid.
The Smart Meter Entity charge recovers the costs of developing and implementing the Province’s central data repository that stores, processes and manages hourly electricity consumption data for smart meters. Hydro Ottawa collects this charge and passes it through without mark-up, to the Independent Electricity System Operator. This charge will remain in effect until December 31, 2022.
HST: Charges on the bill are subject to the Harmonized Sales Tax (HST).
The Ontario Electricity Rebate (OER) applies to customers’ bills and reduces the pre-HST amount of the bill.
Meter Reading (Current): To calculate total consumption, Hydro Ottawa subtracts the previous meter reading from the current reading.
Meter Reading (Previous): This is the previous meter reading to calculate the electricity used (the end reading of the previous service period)
kWh Consumption: This is the amount of electricity you used in kilowatt-hours (kWh).
Your account history information includes a breakdown of your average Time-of-Use electricity consumption.
Bill Date: The date when your bill was generated.
Due Date: To avoid interest charges, Hydro Ottawa must receive your payment on or before the due date on your bill. It is important to allow sufficient time for your payment to be received and processed, by taking into account the time required for payment to be transferred from your financial institution or to be delivered by mail.
Amount Due: This box will tell you what amount needs to be paid. If you are enrolled in an automated payment plan “Bank Debit” will appear instead of “Amount Due”. If you have a credit balance, it will read “Credit Balance.”
For your information: It is very important to read the messaging that appears in this box. For example, it may include information about rate changes or your electricity retailer’s name and phone number if you have signed a contract.