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Terms of Use
These Terms of use were last updated on April 2nd, 2025
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Logo
Before using the Hydro Ottawa logo, please read the graphic guidelines to ensure appropriate usage.
Received a ‘Do Not Proceed’ on your locate?
oAs part of Hydro Ottawa’s commitment to customer service and safety, it is our responsibility to review any proposed excavation activities taking place around our electrical infrastru
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Safe Digging
Planning outdoor work? Click before you dig.
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Pools and Powerlines
If you plan to stay cool and make a splash with a new pool, there is information you need to be aware of and regulations that need to be followed.
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Archives
Archived Proceedings/Applications
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What is online billing?
Online billing is a convenient, digital, way to receive your bill straight to your inbox and allows you to manage your account anytime, anywhere.
Why am I not receiving my online bill notifications?
First, ensure that you are enrolled in online billing by navigating to the 'Billing' section of your online MyAccount.
What software do I need to see my online bill?
You can access your online bill from any web browser that supports 128-bit encryption.