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Is there a deadline to switch rate plan?
There is no deadline to change rate plan. If you don’t wish to make a change, there is nothing you need to do. You’ll continue to be billed under your current rate plan.
When will I see my electricity consumption under my new rate plan reflected on MyAccount?
Once your new rate plan is in effect, there will be a two to three week delay for us to update your online usage display.
Hydro Ottawa supports provincial decision to revise electricity rates during COVID-19 pandemic
OTTAWA – Today, the provincial government announced its decision to suspend winter time-of-use pricing and periods.
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I’ve requested a rate change. When will my new rate plan become effective?
Your rate change request will be processed up to 10 business days after receiving your Rate Selection Form.
Tiered rates bill sample
This tiered rates bill example allows you to find detailed explanations quickly and easily for each section of your bill.
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Electricity Charge
This is the cost of the electricity supplied to you during a billing period and is the only part of your bill that is subject to competition.
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Hydro Ottawa customers can now make the switch to Ontario’s new Ultra-low overnight electricity rate plan
OTTAWA – As of Friday, October 13, 2023, Hydro Ottawa residential and small business customers can submit a rate change request to switch from their existing electricity rate plan under the provinc
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Electricity: The choice is yours
On June 1, 2020, the Ontario government announced that it intends to introduce a new customer choice rate optionality plan for residential and small commercial consumers who pay time-o
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What to know about Ultra-Low Overnight rates
On May 1, 2023, seven of Ontario’s 63 utilities began
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Time-of-use rates (TOU) bill sample
This TOU bill example allows you to find detailed explanations quickly and easily for each section of your bill.
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