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I’d like my bill payment to be automatically deducted from my bank account. How can I make this happen?
You can register for Pre-Authorized Payment (PAP) online. You will first need to set up an online account.
Bill Inserts
With your monthly bill from Hydro Ottawa, we may include inserts that provide important safety information, tips for reducing your energy consumption, or news about Save on Energy ince
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What happens if there isn’t enough money in my account to cover my PAP withdrawal?
If a pre-authorized payment is returned due to non-sufficient funds (NSF), a Returned Payment *Charge plus any bank charges will be applied to your account.
Understanding your bill
These bill examples allow you to find detailed explanations quickly and easily for each section of your bill.
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I’ve entered into an Arrears Payment Agreement with Hydro Ottawa and I’m closing my account. When will my remaining balance become payable?
If you’ve entered into an Arrears Payment Agreement, it will be cancelled and any remaining balance will be applied to your final bill and become due.
CHEO to receive new patient monitors as a result of Hydro Ottawa E-Billing campaign
The Hydro Ottawa initiative encouraged customers to switch to E-Billing between September and December 2016, donating $5 for every customer who registered.
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I have electric heat. How will this impact my bill? What about my other appliances, which run all day?
As a general rule, electric heating operates more often at night when the temperature drops. This is also when electricity is the cheapest.
Net metering bill sample
This net metering bill example allows you to find detailed explanations quickly and easily for each section of the generation portion of your bill.
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Time-of-use rates (TOU) bill sample
This TOU bill example allows you to find detailed explanations quickly and easily for each section of your bill.
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Ultra-Low Overnight (ULO) bill sample
This ULO bill example allows you to find detailed explanations quickly and easily for each section of your bill.
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